la 22-08-2023 03:30 PM
Dear all, greetings. I`ve got Orange Prepaid sim and I am currently on holiday to Bulgaria. My balance is 0 Lei. My card has successfully registered in Roaming but it seems I can`t receive any calls and sms. Do I need to top up my balance in order to being able to receive calls and sms? Thank you so much for your help
la 22-08-2023 04:25 PM
Dear all, I have credited my account with 4EUR and it now magically works! Thank you for your help, kind and lovely people!
22-08-2023 03:41 PM - editat 22-08-2023 04:06 PM
Hello,
You need roaming. So you can either top-up and use services at standard fairs from that credit (not very cost efficient), or activate a dedicated roaming option. If you choose the first option, make sure you also activate the roaming service from *100# or My Orange app > Altele (Others) > Servicii (Services) > Roaming.
I'm guessing you haven't activated one of the roaming options from your Orange account, right?
If that's the case, you need to open your My Orange account, and purchase the 12 euro option with roaming (which will also activate the service itself), or the 16 Euro option with roaming.
Here you have more info about it.
la 22-08-2023 04:00 PM - editat ultima oară la 23-08-2023 11:41 AM de DanielaH
Thanks a lot for your response. I left to Bulgaria on 1st of July and my sim was active, now while I am looking at the roaming section as you have kindly advised, I see 0759xxxxxx ( suspended ) inactive the service cannot be activated on this number I can`t believe my sim was disconnected because I have not used it in the last two months.
22-08-2023 04:05 PM - editat 22-08-2023 04:05 PM
Hello! To activate roaming, it is necessary to top up the prepay card with a few euros and deactivate the national option on the account. Success!
la 22-08-2023 04:25 PM
Dear all, I have credited my account with 4EUR and it now magically works! Thank you for your help, kind and lovely people!
22-08-2023 04:29 PM - editat 22-08-2023 04:30 PM
You're most welcome. 🙂
Just one note. Actually two 😄 :
Other than that, enjoy your stay! 🙂
la 22-08-2023 04:32 PM
Thanks a lot for your note, it is very useful to know. I hope you are keeping well and your AC is on full power. It seems the temperatures were simply crazy recently!
la 22-08-2023 04:43 PM
Indeed, they are. Fan is blowing hard. ✇💨😌 :)))
Hope you're getting better temperatures over there. They said they're gonna come down starting next week. I guess we'll see...
Anyway, in the meantime, enjoy your stay over there and take good care of yourself! 🙂
la 22-08-2023 06:36 PM
Hello!
I would charge again from My Orange with an option of 16 euros and thus solve the problem quickly.
Success!
la 22-08-2023 09:19 PM
Hello! I'm glad for you that it's resolved.
Happy holiday!
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