Receiving sms overseas

[Stargard]

I am living in the USA. My phone which I use in bucharest is a prepay with money in the account. Recently, the account was disconnected because it did not have money. I added more money and now the account is active again. However, I am no longer able to receive SMS. I need to SMS to operate my bank account in ING Bank. Does anyone know how to fix this? It's odd, I as a local Romanian friend to send me a sms, could not receive that here in the USA either

[Radutuby]

Hello @Stargard 

Most likely the SIM/account lost its international roaming/SMS service when it was suspended for insufficient credit. Even after recharging, roaming may not have been fully reactivated, which would explain why you cannot receive SMS in the US even from another Romanian number.

Youshould contact the Romanian operator and ask them to reactivate international roaming and incoming SMS while roaming and refresh/reprovision the SIM.

https://www.orange.ro/help/cum-pot-s-am-acces-la-serviciul-roaming-pe-cartela-mea-prepay-7448

Cel mai probabil, cartela SIM/contul și-a pierdut serviciul de roaming internațional/SMS atunci când a fost suspendat din cauza lipsei de credit. Chiar și după reîncărcare, este posibil ca roamingul să nu fi fost reactivat complet, ceea ce ar explica de ce nu mai poți primi SMS-uri în SUA, nici măcar de la un număr din România.

Ar trebui să contactezi operatorul și să soliciți reactivarea roamingului internațional și a SMS-urilor primite în roaming, precum și reinițializarea/reprovisionarea cartelei SIM.

[Stargard]

Thanks for the reply. That makes sense.

I tried doing this on my app, but the app has time limits for roaming (like 3 euro for 7 days). I need it on all the time like before. Add more money to the account? what do I need to tell them to turn back on? I have been trying to contact them, no way to do that, they do not answer their whatsapp and I cannot find an email contact for them either. Can you assist?