subiectul [Solved] I can't find my account on the app din YOXO

[Solved] I can't find my account on the app

Drofa — Mon, 04 Aug 2025 05:41:39 GMT

Good day, I have a problem, I can't find my account on the app. I deleted the app, reinstalled it, but it doesn't work.I'm from Serbia, sorry in English

Re: Drofa

MihaiC99 — Fri, 25 Jul 2025 19:22:24 GMT

Hello, If your Yoxo number has disappeared and you're sure you logged in with the correct account (same email or Google account as before), the best thing to do is to contact Yoxo support directly.

Yoxo app - question mark (?) icon in the top-right corner - messenger.

Request a transfer to a human operator, and once you're connected, describe the problem you experienced. The chat is not in real-time, and they will probably reply tomorrow morning after 8:00 AM, since their working hours are from 8:00 AM to 08:00 PM.

I assume you've already tried restarting your phone, clearing the app cache, logging out and back in.

Re: Drofa

Drofa — Fri, 25 Jul 2025 19:33:03 GMT

Yes I tried restarting and cleared the app cache but nothing happens.Thanks very much for your advice.

Re: Drofa

Anca07 — Fri, 25 Jul 2025 20:21:31 GMT

Hi @Drofa

Please blur your personal details such as your email address.

Thank you!🌙

Re: Drofa

Trixen — Fri, 25 Jul 2025 21:19:35 GMT

I've had similar issues in the past:

- some were temporary and the numbers would refresh correctly after a while

- some were related to using the incorrect Orange account, one without the subscriptions I had

Re: I can't find my account on the app

DanielaH — Mon, 28 Jul 2025 07:02:06 GMT

@Drofa, has the situation been resolved? Did the number appear in the app?

Re: I can't find my account on the app

Drofa — Mon, 28 Jul 2025 13:32:24 GMT

Hello, no, I still have the same problem

Re: I can't find my account on the app

DanielaH — Mon, 28 Jul 2025 13:39:43 GMT

I'm sorry :((

Do you have the possibility to try from another phone?

Re: I can't find my account on the app

Drofa — Mon, 28 Jul 2025 14:17:55 GMT

I will try that option today.I am currently trying with the operator to correct a problem on messenger help

Re: I can't find my account on the app

DanielaH — Mon, 28 Jul 2025 14:21:08 GMT

Great! I hope it gets resolved quickly. We look forward to hearing good news from you.

Re: I can't find my account on the app

DanielaH — Wed, 30 Jul 2025 08:15:04 GMT

Do you have any updates?

Re: I can't find my account on the app

Drofa — Wed, 30 Jul 2025 14:46:27 GMT

I still have the problem, I tried everything from deleting the app, clearing the app cache, new app, but I can't log into my account.I followed the operator's instructions on how to solve the problem, but I didn't succeed.for now i will let it work like this only when i have to go home i will have to disconnect the card from this billing number.Thank you all for taking care of my problem.

Re: I can't find my account on the app

DanielaH — Thu, 31 Jul 2025 05:19:00 GMT

Have you tried on another phone? If the problem is still there, please send us your phone number in a private message. We will also ask our colleagues to check your situation.
Thank you.

Re: I can't find my account on the app

Drofa — Sun, 03 Aug 2025 08:53:02 GMT

I managed to solve the problem by installing it on another phone. Thank you for your help. I would suggest introducing the option to access the application via web explorer in the future.

Re: I can't find my account on the app

DanielaH — Mon, 04 Aug 2025 05:33:32 GMT

I'm glad you solved it. Thank you for the confirmation and suggestion.