subiectul Re: NO Services Abroad din Roaming

NO Services Abroad

BCM — Thu, 29 Aug 2024 08:10:55 GMT

How do you speak to a live agent at shop in Bucharest?

The Online Djingo does not work

Re: NO Services Abroad

Pololică — Thu, 29 Aug 2024 08:23:28 GMT

Hello!

You can't speak with an agent from a shop while abroad (it's not needed). I think you want to say you need to contact the Call Center. You need to have the roaming service active and you have two options: by credit (recharge with some Euros) or by the 12E or 16E option.

Re: NO Services Abroad

BCM — Thu, 29 Aug 2024 08:31:29 GMT

Hello I need to speak to someone at call center, can not use my number. I will call from abroad. What is the number to speak with a live agent?

Re: NO Services Abroad

Pololică — Thu, 29 Aug 2024 09:07:28 GMT

+40374300300, and it can be used with any phone number (local or Romanian).

If you can acces your account on MyOrange, you can activate there the roaming.

Re: NO Services Abroad

Anca07 — Thu, 29 Aug 2024 15:01:21 GMT

Hi @BCM

Did you manage to get in contact with someone? Also, I wanted to ask you if you can share with us what is the issue that you are facing, maybe we are able to identify a suitable solution for you here.

Have a great day!☀️

Re: NO Services Abroad

BCM — Fri, 30 Aug 2024 08:38:33 GMT

yes, after many attempts.

Re: NO Services Abroad

BCM — Fri, 30 Aug 2024 08:40:19 GMT

Barred Number? How is this? MbNot

Re: NO Services Abroad

BCM — Fri, 30 Aug 2024 08:41:11 GMT

number Barred

Re: NO Services Abroad

Anca07 — Fri, 30 Aug 2024 08:57:10 GMT

Hi @BCM

So, the issue is still persisting?

You have a subscription or you are on prepaid?

A barred number can occur from different reasons, and its dependable if you are having a subscription or prepaid sim card.

Either way, please come back with more info.

Thank you!☀️

Re: NO Services Abroad

BCM — Fri, 30 Aug 2024 09:07:42 GMT

YES ONGOING PROBLEM; PREPAY;

Re: NO Services Abroad

Anca07 — Fri, 30 Aug 2024 09:22:55 GMT

Thank you for your answer @BCM

Since when you're in roaming?

Do you know about roaming policy? If not, can be cosulted Here.

Thank you!☀️

Re: NO Services Abroad

BCM — Fri, 30 Aug 2024 09:47:31 GMT

Hi Anca,

Did not use roaming at all as I am not a large talker.

Just trying to get the card activated or ported into a small abo so this problem does not occur again.

B/r

Re: NO Services Abroad

Anca07 — Fri, 30 Aug 2024 09:54:44 GMT

Got it, and again thank you for coming back and replying to me.

If you have the assistance ongoing for having the number moved to a subscription, I think should be fine.

Nevertheless, you can always come back in the community if you will ever need support.

Have a great day!☀️