subiectul Re: Grace period din PrePay

Grace period

Hisham — Fri, 20 Dec 2024 07:28:21 GMT

Hello everyone , i need help.

i went back to my country a while ago and i had an orange number which is conected to the banks and other services. I forgot to recharge the sim card after a while and i exceeded the grace period.

now the number is blocked or they took the number away as it was inactive. I need my number back because i am outside romania and i cant have access to a lot of services needed. What should i do ?
i contacted orange and they said i need to go personally to orange shop but i cant

Re: Grace period

MihaiC99 — Fri, 20 Dec 2024 07:39:02 GMT

Unfortunately, going to an Orange shop is the only solution to recover the number.

Recovery is usually done by purchasing a subscription.

Re: Grace period

arsradu — Fri, 20 Dec 2024 07:40:21 GMT

The only way to regain access to a number (assuming it hasn’t been reallocated) is to move it to a subscription plan. And yes, you need to be here for that, cause there is some paperwork to be signed. So, unfortunately, in this case, there isn’t much you can do. I would suggest contacting the banks and services where you added that phone number and request them to change it to a valid one. It should be pretty straightforward.

Re: Grace period

Hisham — Fri, 20 Dec 2024 07:42:50 GMT

When i try to buy a subscription online..it shows a message that my number isn’t an orange number.

Re: Grace period

Hisham — Fri, 20 Dec 2024 07:43:57 GMT

It’s a good suggestion to call the bank thank yo.. but do you think they would agree to add a foreign number as a replacement?!
thank you

Re: Grace period

arsradu — Fri, 20 Dec 2024 07:47:06 GMT

That's a good question. And...I don't know. I guess the only way is to try to contact them and ask them about that. If you were able to open a bank account without (I'm assuming) having a Romanian-issued ID card, then I'm assuming they might be open to allowing you to change the number to a local one from your country.

Again, I don't know. I never encountered this issue myself, so...my only suggestion would be to try it. Maybe they'll allow it, considering you're not a Romanian citizen.

Re: Grace period

MihaiC99 — Fri, 20 Dec 2024 07:48:35 GMT

It is possible only in a Orange Shop.

Re: Grace period

FLo1 — Fri, 20 Dec 2024 07:53:37 GMT

Think at that: what's more important to you: recover the phone number or change the phone number with a valid one in your agreement with bank(s)? Depending on your interest, act in that way. Good luck.

Re: Grace period

MihaiC99 — Fri, 20 Dec 2024 08:08:55 GMT

Some banks allow you to change your phone number in the banking app.

You can try this before contacting them.

Re: Grace period

arsradu — Fri, 20 Dec 2024 08:12:04 GMT

Assuming you don't need the number to actually enter the app...:)) But yeah, it's worth trying, for sure. It's a good idea.