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How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 01:27:57 GMT

How can I switch to XOXO my Orange number online without the physicall phone which i lost.. Im in the USA and cant go to any stores here but i really need my romanian number reactivated on a diffrent phone or anyway i can so i can view sms text verifications, for several things. When i try anything it asks for pin sent to phone which like i said i lost..

Re: How can I view a sms message online? I no longer have my phone

Razvan — Fri, 12 May 2023 02:03:46 GMT

Hello! Activating the e-sim is not possible, if you do not have a physical sim with which you can confirm your identity. A physical SIM to replace the stolen/lost one can only be obtained from physical stores, online activation is not currently available at Orange Romania SA.

Re: How can I view a sms message online? I no longer have my phone

TheSpecialist — Fri, 12 May 2023 04:21:53 GMT

Hello ! The best option is to give someone in Romania a power of attorney to request an e-sim that you, later, activate on a compatible phone in the US.

Re: How can I view a sms message online? I no longer have my phone

RafaHelper — Fri, 12 May 2023 08:30:35 GMT

Hi @ArinG360,

There is no option to view a message(SMS) online without the phone. Did you have a prepaid sim card or a postpaid sim card in your phone that you lost?

Re: How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 09:54:17 GMT

I had a pre paid which I'm still paying online to keep active in hopes of a solution.

Re: How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 09:55:44 GMT

Unfortunately I don't know anyone in Romania that can do that. The Bank did say that was an option but I don't have anyone there to make a power of attorney.

Re: How can I view a sms message online? I no longer have my phone

RafaHelper — Fri, 12 May 2023 10:37:03 GMT

@ArinG360 as a prepaid user there is no option to switch to eSIM. You can get a new SIM only from the stores. Another solution for you is just to update your accounts with a new phone number, could be international or Romanian number. If the bank or the services requires only an Romanian number I hope you have some friends in Romania and could help to buy a new number or use there number for this emergency.

Re: How can I view a sms message online? I no longer have my phone

TheSpecialist — Fri, 12 May 2023 10:51:30 GMT

If you need the number just to receive certain codes used in different applications, try accessing those apps and change the number needed there with one you buy in US. If you need to keep up with the friends, use Messenger, until you get your number back in Romania.

Re: How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 11:42:21 GMT

No they require not any Romanian number.. but only the number I used to start the bank account.. IM IN A CRISIS HERE!! They are basically holding my money hostage in their bank and will not work with me at all for any reasonable solution. Orange appears to be the same way, Im beign told I need to fly to Romania to get a resolution with the phone number basically stuck in limbo since my Physical phone is gone! THERE IS THOUSANDS OF DOLLARS IN THAT BANK!!! Please for the love of GOD i need help ORANGE!! I cant believe Im told to spend 2 thousand dollars to fly 20 hours is my only choice!! I love Romania but this type of irrational stubbornness towards clients is despicable!

Re: How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 11:46:54 GMT

NO No NOOOO man.. I cant change the number as the BANK refuses to do anything without me either calling them from that number, or myself resetting the login of the Bank App ONLY from that number no matter what which is so Ridiculous! I mean the gutless cowards cannot even justify their approach of basically telling me, well you lost the phone now you must fly to us in person to LOG INTO YOUR ACCOUNT!! I mean dang for real.. no one has a little bit of humanity in the entire Bank Call center to think about how a 5 to 10 minute verification with me over phone, on video, basically nothing at all changed on my email, or account besides losing the phone...

Re: How can I view a sms message online? I no longer have my phone

RafaHelper — Fri, 12 May 2023 11:51:45 GMT

@ArinG360 send a mail to your bank and request to update your phone number or request a transfer for your money into other account. I'm a client as you, I can only help with advices. Let's see, how do you think Orange can help you with this situation?

Re: How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 11:52:18 GMT

Well is there anything available at Orange Romania since my Phone while lost yes, still is Active as I type.. There is 0 ways for them to at the very least help me get one single text verification on that number.. just one.. No one at Orange can? When they have access to the entire portal.. sms, calls, location, etc.. but Razvan I gotta find a flight across the Ocean to a Orange store in Romania? Really SMFH!!!!! Again I love Romania, and 90 percent of its people I encoutered there but man... when it comes to needing some help its just like, oh yeah just fly here. We aint gonna spend 2 minutes to help you.. Spend days to fly here instead!! The bank locked has a sizable amount of money in it just locked..

Re: How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 11:57:26 GMT

How is a letter gonna be any different? I talked to at least 10 people at the Raiffenshiten..Bank and your telling me a letter will magically just get them to help, after they lashed out over the phone at me for begging them to help...

Re: How can I view a sms message online? I no longer have my phone

FLo1 — Fri, 12 May 2023 12:13:07 GMT

@ArinG360: The bank lied you. No Romanian institution can't forced you to use of a certain phone number, or the solution of the problem to depend on the problem itself. Identity verification forms can also be done by calling the bank from a landline number, not a mobile one. Good luck.

Re: How can I view a sms message online? I no longer have my phone

RafaHelper — Fri, 12 May 2023 12:19:09 GMT

@ArinG360, well you will be surprised but in some cases what is written is treated with high importance. Also you can contact this institution to help solving issues with your bank: https://csalb.ro/en/

Re: How can I view a sms message online? I no longer have my phone

TheSpecialist — Fri, 12 May 2023 12:37:35 GMT

Man, I think Orange, or any company regarding that matter, has its reasonable doubts not to give you any further infos or anything, only by talking to them on the phone. Imagine if you can do that on the phone, basically anyone can do it, and therefore stealing your informations. That’s why, as sad as it can be, you have to be here in person, or mandate someone to do it.
Regarding the bank, things are a little bit fishy, they have protocols for when losing your number/the phone. It’s not legal to force someone to be that dependent on a phone number.
Your problem is obviously with the bank and should keep pushing them until they will give you a solution.

Re: How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 12:47:34 GMT

Well Im not asking for Orange to give me anything over the phone, I dont know why you assume such.. Im simply asking to have a chance to verify who I am, thru any means that civilized societies allow these days, its not the 90s, we are in tech advanced world..

Facial recognition, Selfie Verification, Video, My ID, and every single detail they want to ask, when account was started, what form of payment, my email, my current web account access, voice recognition software, the list goes on and on as far as Verifications when someone loses a phone, or a email, or password.. These are things that are very standard for Banks or any other companies dealing with sensitive information.. But no in a million years would any company in America just tell me, well your out of luck, we refuse to do anything, any investigating, any verifications.. NOTHING! unless you find your phone.. I actually submitted my story to the local KATU NEWS here in Portland and its gonna be on the 5pm news later today they said... Lol Americans complain about the tone of voice of a Call center worker, so seeing a story like this will make them appreciate very much living in a civil humane society...

Re: How can I view a sms message online? I no longer have my phone

ArinG360 — Fri, 12 May 2023 12:53:39 GMT

No they kept repeating wildly over and over that without the phone that was used to start the account they cannot help me at all.. and for me to come into the bank no matter where in the world I may be at.. Raiffeisen Bank Romania and Orange Romania.. Like I mentjoned in my other reply, KATU News here in Portland is airing my story and experience later today on the 5pm News. They are also attempting to reach out the Corporate Department of each company to get an explanation of their stance...

Re: How can I view a sms message online? I no longer have my phone

RafaHelper — Fri, 12 May 2023 13:10:57 GMT

@ArinG360 this is not about the Orange, you have been using a prepaid card which is limited and has rules to use it. Anyway, is not like if you had a postpaid card would be better. You should focus on your bank provider, I see that you refuse to use our advice and we are really trying to help you here. In this situation it could take more than 30 days, unfortunately, these are the rules. You have to talk with your bank and deal with this situation. You have to be patience in this situation.

Re: How can I view a sms message online? I no longer have my phone

TheSpecialist — Fri, 12 May 2023 13:25:35 GMT

Even if Orange identifies you through any meaning, then what ? They can’t send you another SIM to US, and they can’t provide you any content of your messages, unless a crime it’s involved and they will do that only with a warrant from the police. This are the laws here, and sadly you can’t do much about that.
And still, that is not your problem! The main issue is with the bank, and trust me, they are as stubborn as they can be. Or simply they don’t give a BS about custom care.
Keep calling them, keep sending them mails, there should be a solution available.